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First Time Leader Or Manager

Top : First Time Leader Or Manager - You're hired or promoted into your first supervisory, managerial or leadership position. Now what? This section is for advice, and issues surrounding the new leader.

  • Success in the first 90 days of a new role By Melissa Baxter
    Suggests that the first 90 days are important when one takes on a new managerial position, and suggests what to focus on during that first ninety days. (Added: 10-Nov-2015 Hits: 489 )

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About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

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Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

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