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Leadership During A Crisis

Top : Leadership During A Crisis - It's never so important to have effective leadership as when there's a crisis at hand. Employees, followers, and citizens look to their formal leaders to help in times of crisis or great change. Most leaders will be challenged by a few minor and major crises during their tenure. Here you'll find help in developing your skill at leading during crisis.


  • Communicating Complex Risks By Chris Woodcock
    Although aimed at the food and drink industry, this article by Chris Woodcock provides useful general advice on crisis communications. (Added: 16-Mar-2007 Hits: 1039 )
  • Courage in Crisis By Shane Harris
    Ambassador Prudence Bushnell, recipient of the 2004 Service to America Medal for Career Achievement, has made a career out of doing the right thing. This inspiring article from Government Executive Magazine describes two key events that defined Amb. Bushnell as a great leader. The first was her courageous--and rather solitary--effort to stop the genocide in Rwanda in 1994. Second was her leadership as U.S. Ambassador to Nairobi, which was crucial to holding together the Embassy staff in the aftermath of the 1998 bombing by Al Qaeda. (Added: 27-Mar-2007 Hits: 851 )
  • Courage in Crisis By Shane Harris
    Ambassador Prudence Bushnell, recipient of the 2004 Service to America Medal for Career Achievement, has made a career out of doing the right thing. This inspiring article from Government Executive Magazine describes two key events that defined Amb. Bushnell as a great leader. The first was her courageous--and rather solitary--effort to stop the genocide in Rwanda in 1994. Second was her leadership as U.S. Ambassador to Nairobi, which was crucial to holding together the Embassy staff in the aftermath of the 1998 bombing by Al Qaeda. (Added: 21-Feb-2007 Hits: 932 )
  • Crisis Management: How To Plan For The Unknown By Andrew Fernades
    As business continuity planners, how do we deal with a novel or unexpected incident, especially when there in nothing in the text books or existing methodologies to provide guidance? (Added: 19-Mar-2007 Hits: 570 )
  • Dealing With A Fatality By David Perl
    The author presents a summary of things to consider when dealing with any unexpected fatality, be it a member of staff, customer or anyone else you may have a legal duty of care over. (Added: 19-Mar-2007 Hits: 553 )
  • Emergency Procedures: Flowchart By Joesph McHugh and Sandesh Sheth
    Joseph McHugh and Sandesh Sheth describe how to construct an emergency procedure flowchart. (Added: 16-Mar-2007 Hits: 629 )
  • Great Leadership for Challenging Times By Dan McCarthy
    Here are 10 tips the author has written for leading in challenging times. Dan McCarthy says "I'm sure they are no better or worse than the rest, but they resonate for me, and I sincerely hope they will for you too." See what you think. (Added: 22-Mar-2010 Hits: 512 )
  • How to Lead Your Staff Through Difficult Times By Anne Houlihan
    Before your next company challenge becomes apparent (or if you are in the midst of a challenge right now), take note of the following four guidelines. Following them during any crisis will shave precious moments off your reaction period and will enable your company to move forward in record speed. (Added: 22-Mar-2010 Hits: 541 )
  • Incident Action List By Alan Bastick
    A comprehensive checklist has been provided by Alan Bastick, Business Continuity Coordinator, at Perth's Edith Cowan University. The checklist provides a very useful document for inclusion in a business continuity plan and covers seven major areas. (Added: 19-Mar-2007 Hits: 784 )
  • Leadership and the Psychology of Turnarounds By Rosabeth Moss Kantor
    Fascinating read by Rosabeth Moss Kantor that chronicles the turnaround, what happens and what's important in going from crisis to prosperity. Talks about a variety of turnaround companies. (Added: 27-Apr-2015 Hits: 271 )
  • Reputational Risk Assessment By Jonathan Hemus and Porter Novelli
    They used to say that the first 24 hours of a crisis was critical. Now, it's the first hour. (Added: 16-Mar-2007 Hits: 512 )
  • The Organizational Apology By Maurice E. SchweitzerAlison Wood BrooksAdam D. Galinsky
    Excellent analysis of the situations companies are faces with when they screw up and need to apologize. new (Added: 10-Sep-2015 Hits: 261 )

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Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.