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Leadership and Communication : Delivering Bad News

Top : Leadership and Communication : Delivering Bad News - Leaders need to be able to communicate bad news in a compassionate and understanding way without compromising integrity and honesty. Not only is communicating bad news effectively a humane thing, but it probably contributes to the bottom line. Here are some suggestions.

  • How to Hold a Difficult Conversation By Susan M. Heathfield
    This article provides steps you can take to deliver bad news to a member of your team. Some great advice is provided and will prove to be extremely usable for you within your leadership role. (Added: 10-Apr-2007 Hits: 1822 )

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About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

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Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: [email protected]
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0

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