New And Featured

Most Popular Features

Leadership Questions and Answers

Search our Network Sites


We have more than ten content filled sites, including this one. You have the ability to search them using the box below.

Leading When Fogged In By Robert Bacal

It happens to every leader eventually. The path forward is obscured as if by fog. Changes beyond one's control make it impossible, at least for a while, to identify what to do next.

For a CEO, or departmental manager, it might happen due to a possible merger, or a change in the market place. There can be economic and budgetary uncertainty. It can happen for non-business leaders, too. You may be leading a hiking trip through the mountains, and a sudden fog descends. You can't go forward, because each step can be perilous when you can't see your hand in front of your face. Neither can you go back.

But time moves on. In fogged in situations, your followers still expect leadership from you. And what you do in these times can make or break you as a leader, let alone, how your organization's future.

Here are eight principles to guide your leadership actions when the fog descends, applicable to ANY leadership situation.

1) Don't Be Brash. Don't Be Bold In Your Decision Making

There are times to be bold and brash, and to take risks. When you are fogged in it's NOT the time. You may be tempted to pick a direction, any direction simply to "be moving. That's a mistake. Lost in the fog, a hike leader may choose a direction, but there may only be one "right" direction, and many many wrong directions. Odds are not in your favor.

2) Staying Still IS O.K. For Leaders

The longer the fog exists, the more likely leaders will want to MOVE. It's OK to stay still, to bide one's time until there is at least some clarity, and some lifting of the fog. Forced actions are not usually the right actions, and forced decisions are not usually the right ones either.

3) When Stalled In The Fog, And Staying Still, Sound The Foghorn

If you can't move in any direction, you still need to be visible. There can be a temptation to hold back from "leading the troops" because you have no new information. That's a mistake. Be like the captain of a boat that is fogged in, and drops anchor. The boat may be stopped, but the fog horn sounds regularly and the fog lights glow brightly. You are the fog horn, the reassuring sound that your followers need to hear, regularly, loudly if necessary. You need to be present for them.

4) While Waiting, Focus on What IS Clear

If you are a hike leader and you are fogged in, you may not be able to pick a direction to get out of the pickle. That doesn't mean you give up, and do not exert leadership. The trick is to focus "followers" on what needs to be done NOW, within the situation. So, to use the analogy, people need to eat, to be warm, to have a secure perimeter, while they sit. That needs to be organized, and leaders can engineer success for those tasks that ARE controllable, and CAN be achieved.

5) Be Open About The Factual Situation

Your followers almost certainly know that there's trouble brewing, and there's no obvious and immediate solution on the horizon. You need to deal with that in an open way, because they already know. If you don't acknowledge the pickle, the fog, you sow seeds of mistrust.

6) Be Careful About Expressing Your Negative Emotions (Revisit Authenticity)

Emotional authenticity is over-rated. You may be tempted to share your fears, negative emotions or worries about the future, in the interest of being open and authentic. Don't. If followers see you worried and frightened, their negative emotional reactions will skyrocket, and that will interfere with executing a solution as the fog lifts. If you need an emotional sounding board, look for it outside your followers/employees and colleagues. Your employees and followers are not your therapists.

Other Things To Keep In Mind

7) The Fog Will Lift, Or It Won't But Generally Most Survive

Fog isn't permanent. It usually lifts and a path to follow emerges. Sometimes that path is unpleasant, but at least it's a clear direction. When the fog lifts, and you find things are bad, then it's time to lead THROUGH the bad times. Bottom line: bad things can happen. Companies can go under. People can get lost, but ultimately, people survive, and eventually move on.

8) Share The Path Once The Fog Diminishes

Don't forget that the job isn't just to lead when fogged in, but to lead others down the path, new or otherwise, that emerges once there's at least some clarity. Make sure that once a direction, new or otherwise has emerged, that it be shared with followers. Uncertainty is the enemy of morale, and the enemy of commitment.

 

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

About

Robert Bacal

About The Company
About Our Seminars
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.