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While delegation is a powerful tool for leaders, it's important to do it properly, and understand the difference between delegating and dumping.

Delegating refers to giving up some control and assigning tasks to others, usually subordinates. Delegating involves both the assignment or work tasks and authority to make decisions. This is critical. Delegating tasks without authority becomes dumping, and is often ineffective.

Dumping is different. It involves "dumping" tasks, often unpleasant tasks that are uninteresting, onto the shoulders of subordinates, or, assigning grunt work but not providing employees with the tools or authority so they can take control of the process.

improve your delegation skillsDumping does not result in positive outcomes, and often created negative outcomes, while delegating properly helps staff develop additional skills, feel valued and become owners of the work.

If you want to hone your delegation skills check out our help card, Delegation For Managers. There's a free preview available.

What's the Difference Between Delegating and Dumping


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Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


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  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0