New And Featured

Most Popular Features

Leadership Questions and Answers

Search our Network Sites

We have more than ten content filled sites, including this one. You have the ability to search them using the box below.

Books by Robert Bacal, Your Leadership Site Host

Robert Bacal has written a number of books on various work related topics, and is currently negotiating several book projects related to leadership. His books have been published around the world by McGraw-Hill and Prentice, and translated into Chinese, Spanish, French, German and several other languages.

Below are his titles, more information about his books, and purchasing information.

Performance Management - A Briefcase Book, is published by McGraw-Hill, and is one of the more popular books for leaders and managers on the topic of performance management and appraisal. Available at your bookstore, or through More info here.
A Critical Look At Performance Management Systems - Why Don't They Work?
Defusing Hostile Customers Workbook (Public Sector)
The Complete Idiot's Guide(R) to Consulting
The Manager's Guide to Performance Reviews
Perfect Phrases for Performance Reviews : Hundreds of Ready-to-Use Phrases That Describe Your Employees' Performance
Perfect Phrases for Setting Performance Goals : Hundreds of Ready-to-Use Goals for Any Performance Plan or Review
How to Manage Performance : 24 Lessons for Improving Performance (The McGraw-Hill Professional Education Series)
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Complete Idiot's Guide to Dealing with Difficult Employees



About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

About The Company
About Our Seminars
About Our Websites
Privacy Policy

Our Related Websites

The Small Business Resource Center
Learn how to start, run and grow a small business, part or full time.

Performance Management Resource Center
One of the largest portals for all aspects of work performance, planning and appraisal.

Browse Robert Bacal's Articles
Read articles on business, management, personal development written by Robert over the last twenty years.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: [email protected]
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0