As of June, 2012 we've closed down the VIDEO library on leadership. We simply couldn't allocate the time and resources to keep the videos current, and have decided to shut down this small part of LeaderToday.org
Please take advantage of the other leadership resources available here by choosing options from top or side menus
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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The Small Business Resource Center
Learn how to start, run and grow a small business, part or full time.
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One of the largest portals for all aspects of work performance, planning and appraisal.
Browse Robert Bacal's Articles
Read articles on business, management, personal development written by Robert over the last twenty years.
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