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Help From Others Is Great But It Boils Down to You To Improve As A Leader

It's appropriate that we begin this section on self-development of leadership skills and abilities by starting with the issue of responsibility. Who is responsible for your development as a leader?

Since leadership entails taking responsibility for one's actions, it makes sense to embrace the "responsibility ethic" even before you have formal leadership responsibilities.

Apart from that, leadership effectiveness, once you are leading, rests on your shoulders, you benefit from achieving a leadership position, and you are probably in the best position to take responsibility for your own self-development, even though you may enlist help and advice from others about the best ways to develop yourself.

So, while your organization may provide resources (e.g. leadership training seminars, books, opportunities to develop your career), and individuals (e.g. your boss), can mentor and guide, it's still up to you to be proactive about going after these opportunities.

If you aren't willing to do that, and shoulder that responsibility, it may be that you aren't suited for formal leadership positions. There's no shame in that. You may choose to lead quietly without formal authority, or simply to focus on doing your particular non-leadership job. Not a problem.


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Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

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We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0

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