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Leadership Skills, Actions and Behaviors

We can talk about leadership traits, abilities, values, and personalities, but there's a bottom line regarding effective leadership. Good leaders have different skills, and act and behave differently than do less effective leaders.

On this page, we'll look at leadership skills and behaviors -- the very stuff of leading.

Delegation and Leadership

No leader can do everything, and in fact delegation not only reduces the workload for a leader, but also helps develop employees, and demonstrates that the leader is willing to trust his or her subordinates.

Encouraging Independent Thinking

Leadership doesn't mean doing everything, or creating employees who are "yes men". Leaders need their employees to exhibit independent thinking.

Influencing Others and Communication

The ability to influence others and communicate are primary leadership skills

Inspiring and Motivating

A major part of leadership involves inspiring and motivating, but motivating and inspiring others doesn't necessarily mean exhorting people or being charismatic. In fact many of the best leaders are quiet and introverted.

Role Modelling

One of the best ways to help people understand "how things are done around here" and what is important in the organization is to model it for staff.


About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

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We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0

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